Online Doctor Services

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Get Bettr, from home

Now you can get all kinds of common health needs sorted, without leaving your couch, with an online consultation. 

Using our telehealth service you can choose your type of consultation - either video chat by phone - then just choose your doctor and a time that suits you. You'll then get access to a wide range of health services including your medical certificates, specialist referrals, ongoing ACC and injury care. A virtual consultation also covers many common ailments for you and your whole family, all sorted quickly and easily. 10 minutes of your time, from anywhere and you’re done, without having to take a whole chunk out of your day just to see the doctor.

Bettr can help with:

  • Allergies and hayfever
  • Children’s wellness
  • Cold, flu and viruses
  • Headaches, migraines and dizziness
  • Injuries and accidents
  • Insomnia
  • Mental wellness support
  • Men’s health
  • Minor injuries and accidents
  • Ongoing conditions
  • Pain
  • Pregnancy
  • Reproductive and contraceptive care
  • Sexual health
  • Women’s health

Bettr can refer you:

We can provide referrals to additional care services including in-person GP appointments, and specialists. Whether it's specialist therapies like physiotherapy or mental health care, or when you need something checked or administered physically (like vaccinations and immunisations, cervical smears, blood pressure checks, blood tests, minor surgeries, skin checks, and more). Learn more

Bettr for Medical Certificates:

Getting a medical certificate is easy with Bettr, whether it's for WINZ financial assistance*, work absence or other applications like ACC. And you can stay resting in bed. In most cases we can email you the certificate soon after your online appointment finishes. We can also help you with any medications or other support you might need to get well, during the same appointment. Learn more

ACC and Injury Care with Bettr:

We can help with ACC referrals and care too. This might include specialist referrals for ongoing therapy and treatment, or follow-up online consultations with a Bettr online doctor, as part of your post-injury care plan. If you need an initial ACC assessment or aren’t an existing customer of Bettr, you’ll need to see a doctor in person at one of our clinics as a first step. Learn more 

*Only available to patients enrolled with Tamaki Health

FAQs

  • What happens if I need a follow up?

    If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.

  • What happens at the end of the telehealth consultation?

    The doctor will check with you to ensure you understand what they think the problem is and what should be done about it. This may include any or all of the following:

    • Arranging another follow-up appointment for you
    • Arrange a lab test eg a blood test for you
    • Arranging a face to face appointment for you
    • Writing a referral to a specialist or allied health service eg hospital, physiotherapist
    • Sending you some educational material about your condition/problem.

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Testimonials

Dominik, April 2022

Absolutely wonderful video call again from the doctor. Listened to my concerns and offered advice. Was very easy and the doctor was friendly. I was incredibly happy with his response and advice and put my mind at ease. Will most happily use again.

Donna, April 2022

The doctor was amazing. He was super friendly and incredibly understanding about my situation. Listened to me and offered good advice. He made me feel listened too right from the start and asked many questions to get the right picture. Would highly recommend and would happily use again.

Christine, February 2022

What an absolute pleasure it was talking to Dr Chaudhry. He is the best doctor we have dealt with in a very long time. Listened to our concerns gave great (clear) instructions. Didn’t make us feel like idiots or stupid. It is very rare for my daughter to say “he was a nice doctor” but today she did. Thank you for having such a great doctor on staff.

Gabriel, March 2022

The Doctor was amazing, listened to me, gave suggestions and overall a very professional experienced doctor. I am very happy with this appointment and looking forward to booking another one with him.

Sharmaine, March 2022

Awesome, fast and the doctor was awesome, the online prescription was a breeze to have delivered, thank you.

Yolanda, December 2021

Dr. Paul Hutchison was friendly and accommodating. I had a great experience during the online medical consultation because he was easy to talk to and he explained well my medical concerns. The online doctor service is a great practical way and very useful. It was easy, no waiting in line for more than 2 hours in clinic especially when I just need a repeat prescription and follow up checkup.

Sharon, February 2022

I would like to say thank you to the lovely Dr. Chowdhury for the amazing video consultation. He made me feel comfortable and at ease, more importantly he made me feel even happier knowing that he was super supportive. He went through a set of steps for me to do and it was lovely to be told what to expect and where I would be able to find a help etc. I loved this consultation so much. It was done in the comfort of my own home also. Will definitely use this next time!

Sommah, October 2021

First time seeing a Doctor online and absolutely loved it, especially for my son. At our usual Doctors we have to wait at least 2-2.5 hours, here we scheduled our appointment and it was on time. The Doctor that helped us was awesome, straight forward and asked proper questions. He was able to provide us with a prescription and it will be available at our pharmacy, so easy and fast, really appreciated this service.

Christine, February 2022

Awesome consultation. Doctor was friendly professional and immediately knowledgeable. I really feel he understood what I was feeling and how to start improving. Enjoyable morning Doctor service, thank you!

Louise, January 2022

The doctor was amazing. The instructions and information was clear it was a great online consultation. Great service. Great doctor. Thank you.

Brendan, August 2021

My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.

Maryanne, August 2021

Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.

Viki, September 2021

Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!

Tania, November 2021

Awesome appointment this morning, the Doctor was friendly and very involved in our consultation - scheduled appointment was on time & all documents received promptly.

Cherrie, September 2021

This is my first time using Bettr and what an amazing online health service this is - user friendly, prompt, punctual, informative, reassuring. Thank you so much, I will definitely be recommending Bettr to my whaanau and friends. Continue with this amazing online service.

Donna, October 2021

My experience was very good. It is the first time I have used this option but I think it was great to speak to to doctor online and get what I needed. Getting the prescription and being able to send it on to the chemist and pick it up 30 minutes later was great.

Eddie, October 2021

I accidentally found your online doctor service I was absolutely delighted with the help and rapid results what a great service from a hard working team I thank you all for coming to my rescue.

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Heather, August 2021

Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Tehei, August 2021

Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Teresa, July 2021

Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
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Register for more.

Bettr's online doctor service is available nationwide to everyone. If you're in Auckland you can register and see a doctor online or in-person at any of 40+ GP clinics.

Plus more great benefits:

The price of Bettr consulations drops to $10, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.