What are Virtual Doctors?

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Remote healthcare - chat with an online doctor

Virtual doctors or telehealth is defined as the distribution of health – or health related – services delivered through communication technologies such as mobile phones, laptops, tablets or computers. It is used to deliver remote health care to patients who are not in the same physical location as the health care provider – think Zoom but to see your doctor or health professional.

Modern technology, innovation and circumstance have all accelerated a shift, and advanced how healthcare is delivered to patients. Telehealth makes quality healthcare more accessible, and so much more convenient. Health providers can now collaborate more effectively and immediately, and can support patients from initial consultations through to remote follow-up care, all via online. Telehealth is delivered through phone and video calls, and can also include other online tools such as apps and patient portal systems. 

Telehealth Today

Telehealth has many different labels in 2021, from telemedicine to virtual doctors or online doctors. Online appointments have become even more relevant, with Covid-19 making it much more difficult and stressful to visit a doctor in-person in many places, and accelerating the uptake of remote care solutions. Telehealth helps you avoid both hassle and risk, letting you see a GP or health professional from the comfort of your couch, car or anywhere else you please. 

Bettr Telehealth consultations can be done by either voice or video call and all you need is your mobile device or computer and a good internet connection. If internet is a problem, a telehealth consultation can be done by phone too.  

Many illnesses or conditions can be taken care of through a virtual consultation with a GP, using just your computer, tablet or phone. Telehealth is also helpful in coordinating follow-up care like specialist treatment referrals (such as physiotherapy) or test referrals.

Despite some patients having concerns that a doctor might need to see them in person to correctly diagnose and treat, in most situations, ‘seeing’ the patient video, alongside their patient history and a good conversation is enough to ensure accurate treatment is possible. In instances where online consultations are not enough and a physical examination might be necessary, patients can be referred for a face-to-face visit as the next step. Bettr is part of Tamaki Health’s network that includes over 50 physical clinics across New Zealand, so it’s easy to take this step when it’s needed.  

You can see what issues are suitable and not suitable in our services section. 

With Bettr, you don’t even have to download an app. You simply join your consultation using your internet browser. Just click the invitation link you will receive via SMS or email. 

The benefits of online GP consultations are many, including: 

  • Zero travel time to your appointment
  • No waiting or queuing
  • See a doctor almost immediately, with same-day appointments often available
  • Take advantage of extended appointment hours – Bettr is available 7 days a week 8am–8pm
  • Stay safe at home without seeing other sick people 
  • Helping to create better access for more patients, making our health system fairer for everybody
  • Perfect for those with limited mobility and elderly or infirm patients who may struggle with transfers to appointments
  • Accessible for those who live in remote areas
  • Save money with lower cost appointments than in-person – Bettr offers New Zealand’s cheapest online consultations at just $10 if you are enrolled with our network.

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Testimonials

Charlotte, May 2022

My online consultation this morning with Dr Smith was fantastic. It is great to chat with a doctor that is not only friendly by empathetic to my problems and looking for pro-active ways to help me. Love Bettr have used it many times now and such an amazing alternative to a normal trip to my local clinic.

Dominik, April 2022

Absolutely wonderful video call again from the doctor. Listened to my concerns and offered advice. Was very easy and the doctor was friendly. I was incredibly happy with his response and advice and put my mind at ease. Will most happily use again.

Donna, April 2022

The doctor was amazing. He was super friendly and incredibly understanding about my situation. Listened to me and offered good advice. He made me feel listened too right from the start and asked many questions to get the right picture. Would highly recommend and would happily use again.

Christine, February 2022

What an absolute pleasure it was talking to Dr Chaudhry. He is the best doctor we have dealt with in a very long time. Listened to our concerns gave great (clear) instructions. Didn’t make us feel like idiots or stupid. It is very rare for my daughter to say “he was a nice doctor” but today she did. Thank you for having such a great doctor on staff.

Gabriel, March 2022

The Doctor was amazing, listened to me, gave suggestions and overall a very professional experienced doctor. I am very happy with this appointment and looking forward to booking another one with him.

Sharmaine, March 2022

Awesome, fast and the doctor was awesome, the online prescription was a breeze to have delivered, thank you.

Yolanda, December 2021

Dr. Paul Hutchison was friendly and accommodating. I had a great experience during the online medical consultation because he was easy to talk to and he explained well my medical concerns. The online doctor service is a great practical way and very useful. It was easy, no waiting in line for more than 2 hours in clinic especially when I just need a repeat prescription and follow up checkup.

Sharon, February 2022

I would like to say thank you to the lovely Dr. Chowdhury for the amazing video consultation. He made me feel comfortable and at ease, more importantly he made me feel even happier knowing that he was super supportive. He went through a set of steps for me to do and it was lovely to be told what to expect and where I would be able to find a help etc. I loved this consultation so much. It was done in the comfort of my own home also. Will definitely use this next time!

Sommah, October 2021

First time seeing a Doctor online and absolutely loved it, especially for my son. At our usual Doctors we have to wait at least 2-2.5 hours, here we scheduled our appointment and it was on time. The Doctor that helped us was awesome, straight forward and asked proper questions. He was able to provide us with a prescription and it will be available at our pharmacy, so easy and fast, really appreciated this service.

Christine, February 2022

Awesome consultation. Doctor was friendly professional and immediately knowledgeable. I really feel he understood what I was feeling and how to start improving. Enjoyable morning Doctor service, thank you!

Louise, January 2022

The doctor was amazing. The instructions and information was clear it was a great online consultation. Great service. Great doctor. Thank you.

Brendan, August 2021

My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.

Maryanne, August 2021

Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.

Viki, September 2021

Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!

Tania, November 2021

Awesome appointment this morning, the Doctor was friendly and very involved in our consultation - scheduled appointment was on time & all documents received promptly.

Cherrie, September 2021

This is my first time using Bettr and what an amazing online health service this is - user friendly, prompt, punctual, informative, reassuring. Thank you so much, I will definitely be recommending Bettr to my whaanau and friends. Continue with this amazing online service.

Donna, October 2021

My experience was very good. It is the first time I have used this option but I think it was great to speak to to doctor online and get what I needed. Getting the prescription and being able to send it on to the chemist and pick it up 30 minutes later was great.

Eddie, October 2021

I accidentally found your online doctor service I was absolutely delighted with the help and rapid results what a great service from a hard working team I thank you all for coming to my rescue.

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Heather, August 2021

Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Tehei, August 2021

Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Teresa, July 2021

Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.
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Register for more.

Bettr's online doctor service is available nationwide to everyone. If you're in Auckland you can register and see a doctor online or in-person at any of our 40+ GP clinics.

Plus more great benefits:

The price of Bettr consulations drops to $10, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

*If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.
*Most in-person GP consults are $20 dependent upon the clinic