ACC and Injury Care

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Bettr can help you with care and management after an injury or accident.

Whether it’s ongoing care, or a referral to the specialist services you might need to get well, it’s easy to get on the road to recovery with Bettr. All from the comfort of home.

If it’s an emergency, or an initial injury assessment, we’ll need to see you in a clinic first. We can determine in that first assessment if you are covered by ACC. Once we’ve done that, future care can be done online via Bettr, easy.

If you need ongoing care towards recovery, we can support you with follow-up online doctor appointments to check your status and keep you on track. If your injury is the result of an accident, there’s a good chance this care will be covered by ACC. Learn more below.

We can also help with referrals to qualified and licensed specialists (like a surgeon or physiotherapist, psychologist or whatever other after-care support you might need). These are often covered under ACC too.

Will my injury care be covered by ACC?

If you’re an enrolled patient with our network, then ACC care is free, so long as it’s covered under ACC guidelines. How do you know if your injury is covered? If it’s the result of an accident, it’s likely it will be – and your doctor can confirm this for you in your initial assessment appointment. If it is, we’ll even lodge the claim for you too. Ongoing treatment is often covered or subsidised too, depending on what sort of specialist care you need and what providers you are using. 

Accidental injuries commonly covered by ACC including things like sprains and strains, cuts and bruises, fractures, dislocations, concussions, and work-related gradual process injuries (eg tendonitis or deafness caused by noise at work). Age-related conditions, general illness, diseases and infections, non-work-related gradual process injuries and mental injury are generally not covered.

What is ACC and how does it work?

ACC, the ‘Accident Compensation Corporation’ ensures every citizen, resident or visitor in NZ is covered for accidental personal injuries, providing support to cover some of the costs of medical treatment and rehabilitation. ACC covers all kinds of scenarios from work to home, recreation and daily activities, no matter who’s at fault and sometimes even if it happens while you’re overseas. It can provide financial support towards costs incurred from injury, including initial treatment, aftercare and support, aids and equipment, even income supplementation. 

To get ACC cover, you will need to be assessed for eligility and have a claim accepted under their guidelines. From there, the level of funding you’ll receive can be determined. We can help you in any of our clinics, to start the process. (And it’s free if you’re enrolled, or just $15 if you’re not). 

Learn more about ACC on their website

Or, make an initial assessment appointment at White Cross or Local Doctors.

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Testimonials

Anna, August 2022

I used this service for the first time today, and just wanted to say how impressed I was with this service and the doctor I consulted with. One of the best health consultations I've had ever, and all from the comfort of my own home, and in the evening too. Thank you. I'll definitely be returning.

Paul, July 2022

This is an excellent service, soo much better than sitting in a doctors waiting room, so glad I found this, worth the wait. Dr Smith was really helpful and looked after me, thank you.

Sarah, June 2022

I have used this online video consultation service a few times now and I think it’s excellent. So much easier to organise around a busy working family life. The price is excellent. The availability is amazing and all the doctors have been understanding, professional and friendly. I really love this service.

Charlotte, May 2022

My online consultation this morning with Dr Smith was fantastic. It is great to chat with a doctor that is not only friendly by empathetic to my problems and looking for pro-active ways to help me. Love Bettr have used it many times now and such an amazing alternative to a normal trip to my local clinic.

Holly, July 2022

For a first time video consultation it was absolutely amazing! The doctor was amazing and dealt with the issue very fast and gave enough information so I was aware of the issue. Would definitely do it again! Keep up the good work.

Dominik, April 2022

Absolutely wonderful video call again from the doctor. Listened to my concerns and offered advice. Was very easy and the doctor was friendly. I was incredibly happy with his response and advice and put my mind at ease. Will most happily use again.

Donna, April 2022

The doctor was amazing. He was super friendly and incredibly understanding about my situation. Listened to me and offered good advice. He made me feel listened too right from the start and asked many questions to get the right picture. Would highly recommend and would happily use again.

Christine, February 2022

What an absolute pleasure it was talking to Dr Chaudhry. He is the best doctor we have dealt with in a very long time. Listened to our concerns gave great (clear) instructions. Didn’t make us feel like idiots or stupid. It is very rare for my daughter to say “he was a nice doctor” but today she did. Thank you for having such a great doctor on staff.

Gabriel, March 2022

The Doctor was amazing, listened to me, gave suggestions and overall a very professional experienced doctor. I am very happy with this appointment and looking forward to booking another one with him.

Sharmaine, March 2022

Awesome, fast and the doctor was awesome, the online prescription was a breeze to have delivered, thank you.

Yolanda, December 2021

Dr. Paul Hutchison was friendly and accommodating. I had a great experience during the online medical consultation because he was easy to talk to and he explained well my medical concerns. The online doctor service is a great practical way and very useful. It was easy, no waiting in line for more than 2 hours in clinic especially when I just need a repeat prescription and follow up checkup.

Sharon, February 2022

I would like to say thank you to the lovely Dr. Chowdhury for the amazing video consultation. He made me feel comfortable and at ease, more importantly he made me feel even happier knowing that he was super supportive. He went through a set of steps for me to do and it was lovely to be told what to expect and where I would be able to find a help etc. I loved this consultation so much. It was done in the comfort of my own home also. Will definitely use this next time!

Sommah, October 2021

First time seeing a Doctor online and absolutely loved it, especially for my son. At our usual Doctors we have to wait at least 2-2.5 hours, here we scheduled our appointment and it was on time. The Doctor that helped us was awesome, straight forward and asked proper questions. He was able to provide us with a prescription and it will be available at our pharmacy, so easy and fast, really appreciated this service.

Christine, February 2022

Awesome consultation. Doctor was friendly professional and immediately knowledgeable. I really feel he understood what I was feeling and how to start improving. Enjoyable morning Doctor service, thank you!

Louise, January 2022

The doctor was amazing. The instructions and information was clear it was a great online consultation. Great service. Great doctor. Thank you.

Brendan, August 2021

My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.

Maryanne, August 2021

Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.

Viki, September 2021

Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!

Cherrie, September 2021

This is my first time using Bettr and what an amazing online health service this is - user friendly, prompt, punctual, informative, reassuring. Thank you so much, I will definitely be recommending Bettr to my whaanau and friends. Continue with this amazing online service.

Donna, October 2021

My experience was very good. It is the first time I have used this option but I think it was great to speak to to doctor online and get what I needed. Getting the prescription and being able to send it on to the chemist and pick it up 30 minutes later was great.

Eddie, October 2021

I accidentally found your online doctor service I was absolutely delighted with the help and rapid results what a great service from a hard working team I thank you all for coming to my rescue.

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Heather, August 2021

Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Tehei, August 2021

Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you
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Register for more.

Bettr's online doctor service is available nationwide to everyone. If you're in Auckland you can register and see a doctor online or in-person at any of our 40+ GP clinics.

Plus more great benefits:

The price of Bettr consulations drops to $10, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

*If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.
*Most in-person GP consults are $20 dependent upon the clinic

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If you're in Auckland you can register today and see a doctor for just $10. You can also see a doctor in-person at any of our 40+ GP clinics for under $20*. Learn More