ACC and Injury Care

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Bettr can help you with care and management after an injury or accident.

Whether it’s ongoing care, or a referral to the specialist services you might need to get well, it’s easy to get on the road to recovery with Bettr. All from the comfort of home.

If it’s an emergency, or an initial injury assessment, we’ll need to see you in a clinic first. We can determine in that first assessment if you are covered by ACC. Once we’ve done that, part of your future care can be done online via Bettr, easy.

If you need ongoing care towards recovery, we can support you with follow-up online doctor appointments to check your status and keep you on track. If your injury is the result of an accident, there’s a good chance this care will be covered by ACC. Learn more below.

We can also help with referrals to qualified and licensed specialists (like a surgeon or physiotherapist, psychologist or whatever other after-care support you might need). These are often covered under ACC too.

Will my injury care be covered by ACC?

If you’re an enrolled patient with our network, then ACC care is free, so long as it’s covered under ACC guidelines. How do you know if your injury is covered? If it’s the result of an accident, it’s likely it will be – and your doctor can confirm this for you in your initial assessment appointment. If it is, we’ll even lodge the claim for you too. Ongoing treatment is often covered or subsidised too, depending on what sort of specialist care you need and what providers you are using. 

Accidental injuries commonly covered by ACC including things like sprains and strains, cuts and bruises, fractures, dislocations, concussions, and work-related gradual process injuries (eg tendonitis or deafness caused by noise at work). Age-related conditions, general illness, diseases and infections, non-work-related gradual process injuries and mental injury are generally not covered.

What is ACC and how does it work?

ACC, the ‘Accident Compensation Corporation’ ensures every citizen, resident or visitor in NZ is covered for accidental personal injuries, providing support to cover some of the costs of medical treatment and rehabilitation. ACC covers all kinds of scenarios from work to home, recreation and daily activities, no matter who’s at fault and sometimes even if it happens while you’re overseas. It can provide financial support towards costs incurred from injury, including initial treatment, aftercare and support, aids and equipment, even income supplementation. 

To get ACC cover, you will need to be assessed for eligility and have a claim accepted under their guidelines. From there, the level of funding you’ll receive can be determined. We can help you in any of our clinics, to start the process. (And it’s free if you’re enrolled). 

Learn more about ACC on their website

Or, make an initial assessment appointment at White Cross or Local Doctors.

Book Bettr

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What we treat

Access a full suite of healthcare services

As long as it’s not a medical emergency you can make a doctors appointment at Bettr and get help with a wide range of healthcare services such as; ACC follow-ups, hand and foot issues, fevers, allergic reactions, rashes, skin problems, respiratory problems, coughs, cold and flu, medical certificates, oral health, mental health and many more. For more details on what we can (and can't) treat see our treatment services.

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Register for more.

Bettr's online doctor service is available nationwide to everyone. If you're in Auckland you can register and see a doctor online or in-person at any of our 40+ GP clinics.

Plus more great benefits:

The price of Bettr consulations drops to $45, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

*If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.
*Most in-person GP consults are $20 dependent upon the clinic

Public Holiday Surcharge
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A Public Holiday surcharge applies on Anzac Day, Thursday 25th April. 

Registered patients will be $65 and $99 for non-registered patients on this day.