Yes, you can book an appointment for a family member.
Standard appointments are up to 10 minutes of face time with the clinician, with additional time allocated for notes and follow-up tasks.
Yes, you can typically cancel or change your appointment with sufficient notice. Please refer to our booking or confirmation details for our cancellation policy.
With your consent, we can securely share your consultation notes with your regular GP to ensure continuity of care. You can opt-out of this information sharing if you prefer.
Yes, you can often select a male or female Doctor when booking, subject to availability.
Our clinicians are experienced in conducting thorough assessments via video and phone consultations, asking detailed questions about your symptoms and medical history. For many common conditions, a physical examination is not always necessary for diagnosis and treatment. If a physical examination is required, the clinician will advise you to visit a clinic in person.
No, Bettr can assist with a wide range of healthcare needs that don't require a physical examination. This includes allergies, rashes, respiratory problems, coughs, colds, flu, medical certificates, prescriptions, and more. If a physical examination is needed, the Clinician will advise you on the next steps, which may involve an in-person visit.
As long as it’s not a medical emergency, you can book an appointment at Bettr and get help with a wide range of healthcare services such as: ACC follow-ups, hand and foot issues, fevers, allergic reactions, rashes, skin problems, respiratory problems, coughs, cold and flu, medical certificates, oral health, mental health, and many more. For more details on what we can (and can't) treat, see our treatment services.
The price of Bettr consultations drops to $45, or $25 for CSC holders, and under 14s are FREE!
You’ll also get cheaper GP consults at your enrolling clinic, and cheaper consults at any of our Local Doctors and White Cross urgent care clinics.
*If you require face-to-face treatment following your online consult, you can be referred to one of our clinics in Whangarei, Auckland, Palmerston North and Christchurch.