You might be surprised by the wide range of conditions Bettr can take care of for you. As long as it’s not a medical emergency, our clinicians can help you with a wide range of health issues and healthcare services such as medical certificates, lab tests, referral to specialists, WINZ forms, allergies, allergic reactions, rashes, itchy skin and skin problems, respiratory problems, coughs, cold and flu, and more.
Many other conditions not listed will be fine for online support too. If your clinician thinks you need a face-to-face consultation for further treatment, they will discuss this with you during your consult to arrange the best next steps.
If you are enrolled with a clinic in our network, your health records securely travel with you, so we can view your latest lab results and prescriptions for seamless, connected care.
Follow-ups, repeat X-rays, and medical certificates for ACC*
Gout, Foot Infections
Bad Breath, Tonsillitis.
Acute sinusitis, Allergies, Asthma, Bronchitis, Chest infection, Chronic sinusitis, Cold, Flu, RTIs (Respiratory Tract Infections), Glandular fever, Hay fever.
Other
Allergies, Quitting Smoking, Ear Infections, Foot Infections, Hair Loss, Heartburn, Weight Loss, Travel Medicine, Specialist Referrals, Second Opinion/diagnosis.
Digestive and Abdominal Health
Constipation, Diarrhoea, Digestive Problems, Food Poisoning, Gastritis, Gastroenteritis, Heartburn, Indigestion, Irritable Bowel Syndrome, Kidney Stones, Norovirus, Stomach Ulcers.
Head Pain, Hearing Problems, Vision & Eyesight
Blepharitis, Conjunctivitis, Ear Infections, Ear Problems, Eye Problems, Hearing Loss, Headaches and Migraines, Swimmer's Ear, Tinnitus.
Mental Health
Sexual Health
Contraception, Erectile dysfunction, Herpes (Cold Sores), Urinary Tract Infections/cystitis.
Forms & Certificates
Infectious diseases
Chickenpox, Cold, Flu, Coronavirus, Glandular fever, Shingles.
Minor Injuries
Bruising
What we can’t help with
Medical emergency symptoms - please call emergency on 111 if you are experiencing:
- Sudden or severe shortness of breath
- Chest pain
- Loss of consciousness
- Lacerations
- Broken bones
- Traumatic head injury
- Vomiting or coughing up blood
- Overdoses
- Suicidal intent
- Severe headache
- Severe burns
- Severe bleeding
Controlled Drugs
We do not under any circumstance prescribe controlled drugs via Bettr. Our Clinicians will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
List of common controlled drugs that cannot be prescribed:
- Tramadol
- Quetiapine
- Lorazepam
- Seroquel
- Diazipam
- Zopiclone
- Duramine
If you think you need a face-to-face consultation, you can visit one of our medical centre's via either White Cross or Local Doctors.
FAQs
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No, Bettr can assist with a wide range of healthcare needs that don't require a physical examination. This includes allergies, rashes, respiratory problems, coughs, colds, flu, medical certificates, prescriptions, and more. If a physical examination is needed, the Clinician will advise you on the next steps, which may involve an in-person visit.
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If a follow-up is needed, the Bettr clinician will discuss the best options with you, which may include another online consultation or an in-person visit to a clinic.
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Our clinicians are experienced in conducting thorough assessments via video and phone consultations, asking detailed questions about your symptoms and medical history. For many common conditions, a physical examination is not always necessary for diagnosis and treatment. If a physical examination is required, the clinician will advise you to visit a clinic in person.
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Vaccinations require an in-person visit to a clinic as they need to be administered by a healthcare professional.
