A Bettr online consultation gives you access to a full suite of healthcare services which include medical certificates, lab tests, second opinion/diagnosis, referral to specialists, travel medicine and WINZ forms if you have seen a Local Doctors or White Cross doctor in person and we have your full medical records on file.
You might be surprised by the wide range of conditions Bettr can take care of for you.
As long as it’s not a medical emergency situation, our doctors can help you with a wide range of health issues and healthcare services such as; allergies, allergic reactions, rashes, itchy skin and skin problems, respiratory problems, coughs, cold and flu, medical certificates and more...
Many other conditions not on this list will be fine for online support too. If your doctor thinks that you will need a face-to-face consultation for further treatment, they will discuss this with you during your consult to arrange the best next steps.
Follow-ups, repeat X-rays and medical certificates for ACC*
Gout, Foot Infections
Bad Breath, Tonsillitis.
Acute sinusitis, Allergies, Asthma, Bronchitis, Chest infection, Chronic sinusitis, Cold, Flu, RTIs (Respiratory Tract Infections), Glandular fever, Hay fever.
Other
Allergies, Quitting Smoking, Ear Infections, Foot Infections, Hair Loss, Heartburn, Weight Loss, Travel Medicine, Specialist Referrals, Second Opinion/diagnosis.
Digestive and Abdominal Health
Constipation, Diarrhoea, Digestive Problems, Food Poisoning, Gastritis, Gastroenteritis, Heartburn, Indigestion, Irritable Bowel Syndrome, Kidney Stones, Norovirus, Stomach Ulcers.
Head Pain, Hearing Problems, Vision & Eyesight
Blepharitis, Conjunctivitis, Ear Infections, Ear Problems, Eye Problems, Hearing Loss, Headaches and Migraines, Swimmer's Ear, Tinnitus.
Mental Health
Sexual Health
Contraception, Erectile dysfunction, Herpes (Cold Sores), Urinary Tract Infections/cystitis.
Forms & Certificates
Infectious diseases
Chickenpox, Cold, Flu, Coronavirus, Glandular fever, Shingles.
Minor Injuries
Bruising
What we can’t help with
Medical emergency symptoms - please call emergency on 111 if you are experiencing:
- Sudden or severe shortness of breath
- Chest pain
- Loss of consciousness
- Lacerations
- Broken bones
- Traumatic head injury
- Vomiting or coughing up blood
- Overdoses
- Suicidal intent
- Severe headache
- Severe burns
- Severe bleeding
Controlled Drugs
We do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
List of common controlled drugs that cannot be prescribed:
- Tramadol
- Quetiapine
- Lorazepam
- Seroquel
- Diazipam
- Zopiclone
- Duramine
If you think you need a face-to-face consultation, you can visit one of our medical centre's via either White Cross or Local Doctors.
FAQs
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Actually, no. Telehealth is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.
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If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.
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The doctor can “see” a patient via a video screen, but in fact, it’s the patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to a doctor’s or urgent care clinic. Think of these visits like a “virtual house call;” the doctor sees and diagnoses over a phone or computer screen.
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No, but you can find your nearest clinic that does by visiting our clinic finder.
If you're in Auckland you can register today and see a doctor for $45 and it's free for children under 14. You can also see a doctor in-person at any of our 40+ GP clinics for under $20*. Learn More
