Bettr & Tamaki Health: NZ Primary Healthcare Award Finalist Nominations

We’re incredibly proud to announce that Tāmaki Health, The Wellness Support Team and Total Healthcare have been confirmed as finalists for a total of THREE awards at the 2021 NZ Primary Healthcare Event!

The Health Media and the Pharmacy Guild of New Zealand awards encourage collaboration and innovation in primary care, and allow the healthcare sector and the public to see how hard primary care practitioners work to improve the health and wellbeing of all New Zealanders and keep them out of the secondary care (hospital) system.

This is an outstanding achievement to be named as finalists in such a prestigious event, and we’re very proud of our team and excited to see how the awards unfold.

You can read more details on each award and some of the commendable reasons our teams have been selected, below. The winners will be announced at the Award Gala Event on 15^th May, 2021.

Habit Health Best Mental Health Programme Award

Wellness Support Team – Awhi Atu, Awhi Mai A revolutionary holistic support programme for individuals, whānau and health professionals

The Habit Health Best Mental Health Programme Award is dedicated to recognising the achievements of a community based mental health programme or initiative that has made a significant positive impact on the lives of people with mental health and wellbeing challenges, especially those who are from communities facing psychosocial or economic challenges.

The Wellness Support Team (WST) does an amazing job as the primary mental health service of our Local Doctors clinical network all while holding various external training and support roles.

Tāmaki Health’s multidisciplinary WST offers a trans-diagnostic, holistic wellbeing programme to improve access to service and patients’ wellbeing. The award nomination is a nod to the ground-breaking work in developing the integrated model (Wellness Advisor, Health Coach and Awhi Ora roles) in collaboration with other organisations as a key plank in the success of the 2017-2018 ‘Fit for the Future’ pilot which influenced the 2019 funded rollout of the “Access and Choice” integrated model via the Wellbeing Budget.

In addition, WST is receiving recognition for the range of funded offerings such as Manage Better, Aotearoa Mindfulness & Awareness, Wise Mind DBT Skills Course and The Men’s Group, therapy and psychiatry offerings for our registered population.

BDO Business Achievement Award

Tamaki Health - Connecting with the community to drive better health outcomes

The BDO Business Achievement Award recognises excellence in business acumen and achievement and celebrates a business) that has focussed on achieving outstanding results for their primary care business.

Tāmaki Health has been selected as a finalist this year, as an acknowledgement of our commitment to improving patient access, education and experience in order to drive better health outcomes for its community, the majority of which are high-needs Māori and Pasifika.

In particular, the nomination highlights the multi-channel communications strategy, which includes new websites, direct email and text messaging campaigns, social media presence, new telehealth service Bettr.co.nz and community outreach - which has seen improvements across a range of key areas including enrolment and digital engagement.

Overall, 2020 was a challenging year for many primary health services, with face-to-face visits down and the juggling of resources to do our part in managing COVID-19 community transmission.

The development of an effective, multichannel communications strategy that kept our communities in the know, alongside the outstanding effort from our team on the ground, makes us incredibly proud of the year that was and this award nomination.

Spark Health Excellence in Information Technology or Telehealth Award

Tamaki Health - Bettr by far – exploring a new frontier in healthcare

The Spark Health Excellence in Information Technology or Telehealth award recognises a primary healthcare individual, team or industry supplier that has harnessed the power of information technology and or telehealth to transform or enable a healthcare service.

A year on from its launch date, you’ll all be familiar with Bettr.co.nz – New Zealand’s first purpose-built, large scale virtual health platform to be deployed by a private GP network.

For many of our patients, the majority of which are in the vulnerable high-needs category, visiting the doctor can be a challenge. Some may have difficulty getting time off work, others may live remotely, have limited mobility or be without a car or even cash to fill it with petrol, while many will have young children in their care. For these patients, it may be tempting to ignore a health problem rather than go to the trouble of visiting the doctor.

Bettr is a solution that aligns with our Tamaki Health values and keeps healthcare accessible and affordable for our communities. Since the platform launched in July, just under 8,000 people have accessed virtual consults through with Bettr. Of these, 45% are Māori or Pasifika and 39% of these patients are in the Q5 deprivation group. These numbers are exactly why we’re so proud of this platform and in turn, this nomination!