See a doctor online in minutes. That’s Bettr.

Of course! Commonly patients book for their children but you can book for anyone. During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’ The appointment does not differ from any normal appointment and the doctor will be available to answer any health questions you or your family member have. 

• If the patient has a serious and urgent problem likely to need a physical examination.

• If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation so that the doctor can physically print and sign the prescription for you to take away. E.g. most of our doctors cannot supply methylphenidate or duromine.

• If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).

• If the patient is under 18, unless they have a parent or guardian present.

• If the patient has language difficulties, unless they have access to an interpreter during the consultation.

• Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.

• Visually-impaired patients may prefer a telephone consultation.

Learn more about what we can and can't treat.

You sure can. Unfortunately there may be charges to do this if it’s less than 24 hours before your consultation. Please see our cancellation policy.

If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic when you book your appointment. We will ask for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.

For your comfort, you can select from a range of our trusted NZ doctors, including male or female. You can see our list of available online doctors. 

Actually, no. Telehealth or virtual care is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.

If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.

Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.

If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.

If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.

All our phone consults are conducted online so whether you choose video or phone you will still need to follow the same process of 'joining' the call by clicking the link in the SMS or email you receive once you've booked. The Doctor will join you online at the time of the scheduled appointment. We do ask for your phone number when booking in case the Doctor or the Bettr team may call you before your appointment or if you run into a technical issue. 

Online consultations aren't suited to every circumstance, if you're unsure whether seeing a doctor online is right for you today you can find out more about what we treat and don't treat.

If you need to see a doctor in-person we can do that too at any of our 40+ Auckland GP and Urgent care clinics. 

We understand that occasionally you may be seen by the doctor and they may determine you need to be seen in-person in this case you can refer to our cancellation and refund policy.

Yes, we offer both those services.

We can provide simple medical certificates (e.g. sick certificates) straight after your online doctor appointment, we aim to email it to you within 1 hour. Learn more about getting your medical certificates online.

Sometimes, you might need some additional care to get well. If your condition requires referral either to specialist care or to see a GP in person Bettr can provide referrals. Learn more about online referrals. 

No, we do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

List of common controlled drugs that cannot be prescribed:

• Tramadol
• Quetiapine
• Lorazepam
• Seroquel
• Diazipam
• Zopiclone
• Duramine